Selah aims to curate products that are high quality and sturdy craftsmanship. Because each piece is carefully handcrafted and made from natural materials, no two items are exactly the same and may contain natural effects from the materials.
Unfortunately, we are unable to accept any returns or exchanges.
If your item is damaged during shipping, please send us photos (within 24 hours) of
1.) the damaged item in the original shipping container,
2.) several photos of the item including the damaged portion
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase along with sending the item back to us.
*You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. If you receive an exchange, depending on where you live, the time it may take for your exchanged product to reach you, may vary.
*If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
For local pickups, returns are not accepted. To report a defect due to production, please notify us within 3 days with photos and a detailed description of the defect. Once your request is accepted, we will work with you in order to arrange an exchange for your item.
If you have any questions, please contact us at firstname.lastname@example.org.